Updated November 19
The evolving COVID-19 situation has led to questions about what happens if an event is canceled or postponed.
- We’re working directly with our many partners, event organizers, leagues and teams around the world to update you as quickly as possible. See a list of all canceled events.
- We've added terms about social distancing. Check out our policy for both buyers and sellers.
What this means for buyers
- Active: Active or rescheduled events
- You can resell your tickets on StubHub if you can't go or don't want to
- If you relist your tickets on StubHub and they sell, we'll automatically waive the fee we normally charge sellers
- TBA: Postponed, suspended or events pending cancelation
We are waiting for the event organizer to make a decision on whether to cancel or reschedule the event. You don’t need to contact us; we’ll email you when we know more.
Keep your current tickets in case they’re valid for the new event date
- Canceled: Canceled events
- You don’t need to contact us; we’ll email you to confirm
- We’ll add a coupon/credit worth 120% of your original order to your StubHub account. You can apply this to one or multiple StubHub orders in the same currency until Dec. 31, 2021.
We now pay sellers 5 to 8 business days after an event. This protects you from charges if the event is canceled and we need to recoup your payment.
- We already paid you for tickets you sold to a canceled event: We will charge your credit card on file to reverse the transaction. Contact the original ticket company for a ticket refund.
- You sold tickets to a postponed event: Wait until we email you; the event may be rescheduled or canceled. The original ticket company will contact us with event details.
- You sold tickets to a rescheduled event: We’ll email the buyer. They can either attend the event or resell the ticket.
- You're trying to list tickets for a rescheduled event: Keep checking back; we’re working through a backlog of postponed and canceled events and will have the event onsite soon