When you list PDF tickets on StubHub, it means you have the original, electronic .PDF file on your computer or phone. You're not allowed to make your own PDF file from paper ticket scans, photos, or copies.

  • You can upload a PDF file while listing, after creating the listing, or once the tickets sell
  • If your PDF file contains more tickets than you're selling, you can choose which to upload and which to keep

Pre-delivering tickets

If you upload tickets to a listing before someone buys it, you're pre-delivering the tickets. This means if the tickets sell, you won't need to do anything because the buyer automatically gets the tickets shortly after the order goes through.


Uploading PDF tickets...

While listing the tickets 

  1. Under 'What type of tickets are you listing' select 'PDF tickets' 
  2. Select 'Ready to upload' then 'Upload tickets'
  3. Click 'Next.' If your file contains more pages than you need, click the 'X' next to the applicable page to remove it.
  4. Click 'Confirm'

After listing but before the tickets sell

  1. Go to 'My tickets' then Listings
  2. Find the listing
  3. Select 'See actions' then 'Upload tickets'
  4. Click 'Next.' If your file contains more pages than you need, click the 'X' next to the applicable page to remove it.
  5. Click 'Confirm'

After the tickets sold

  1. Go to 'My tickets' then Sales
  2. Find the sale
  3. Select 'Upload tickets'
  4. Click 'Next.' If your file contains more pages than you need, click the 'X' next to the applicable page to remove it.
  5. Click 'Confirm'

If you're getting an error when uploading, we recommend reviewing Issues uploading PDF tickets to a StubHub listing or sale to troubleshoot.