Congratulations on selling your tickets on StubHub!
When your tickets sell, we'll email you a deadline to complete your sale and deliver the tickets to the buyer. This deadline depends on when you told us you had your tickets (In Hand or Not In Hand). If you don't have them, you told us when you'd have them when listing the tickets.
Tickets sold after your In Hand Date: Based on the kind of ticket you sold, deliver them within these time frames. Business hours are 9AM–5PM, Monday-Sunday.
- Mobile transfer tickets that sold...
- More than 48 hours from the event: Transfer the tickets within 1 calendar day of the sale date
- More than 12 hours, but less than 48 hours from the event, within business hours: Transfer the tickets within 4 hours of the sale
- Less than 12 hours from the event, within business hours: Transfer the tickets within 2 hours of the sale
- Less than 48 hours from the event, outside business hours: Transfer the tickets by 10 AM the next day
- Electronic (PDF) tickets: Upload the file(s) within 1 calendar day of the sale date
- Paper tickets: Ship the tickets within 1 business day of the sale date (we recommend dropping the tickets off at a physical store, not a drop-box)
Tickets sold before your In Hand Date: You have until this date to deliver them. You can always deliver before this date.
- Mobile transfer tickets: Transfer them within 1 calendar day of your In Hand Date
- Electronic (PDF) tickets: Upload the files within 1 calendar day of your In Hand Date
- Paper tickets: Ship the tickets within 1 business day of your In Hand Date
