Before buying tickets on StubHub

Update your shipping address at checkout's Review & Buy page

  • On the StubHub app
    1. Tap the Ship to address
    2. Choose your address from the list or tap New shipping address 
    3. Fill out the info
  • On a desktop or mobile web
    1. Under Delivery, click Change address
    2. Choose your address or enter a new one
    3. Click Done


After buying tickets on StubHub

  1. Go to My tickets > Orders (Guest buyers will see ticket details using these steps)
  2. Did the tickets already ship?
  • Yes, the tickets are in-transit: Please contact usWe'll check if there's enough time to reroute your package to a different address.
  • No, the tickets didn't ship yet: Update the shipping info on the order. If you need them shipped to a hotel or friend or family member's place, contact them first so they can expect the delivery. Hotels may not hold packages long.
    1. Under the order, click Change delivery address
      • The new address is already in your account: Select the address. Click Change address.
      • Add a new address: Click Add a new address. Fill in the info.