TABLE OF CONTENTS

If you know your current password but want to change it

On a computer

  1. Go to 'Profile' then Settings. Click the 'Contact' tab.
  2. Select 'Change password'
  3. Follow the steps

If you forgot your password and need to request a new one

On the StubHub app

  1. Tap 'Profile' then 'Forgot password'
  2. Enter the email address associated with your account
  3. Tap 'Send email'
  4. Check your inbox (including spam or junk folders) and follow the instructions in the email to reset your password

On a computer

  1. Click 'Sign In.' Then click 'Forgot password.'
  2. Enter the email address if it's not filled in for you
  3. Tap 'Send email'
  4. Check your inbox (including spam and junk folders) and follow the instructions in the email to reset your password


If the email isn't coming through, we recommend following Not getting the reset password email to troubleshoot.

Password requirements

Your StubHub account password should be 

  • Between 8 and 20 characters
  • A combination of numbers, letters (upper- or lowercase), and/or special characters
  • Your password can't be your email address