After buying tickets as a guest, we'll email you order confirmation with a 6-digit access code. Use this code to sign into your guest account and see your order details. 


There are 2 ways to get into your guest account:

  • Option #1: Using the most updated version of the StubHub app
    1. Tap My tickets
    2. At the bottom, tap the link in Have an access code? Find your order
    3. Enter your email address, the access code, and your phone number 
    4. Tap View order


  • Option #2: On a desktop or mobile web (if the StubHub app isn't available in your country)
    1. Use the guest order lookup
    2. Enter your email address, the access code, and your phone number 
    3. On desktop, click Continue. On the mobile web, tap View order.


If you just bought tickets and don't see the confirmation email, it can take up to 30 minutes to show in your inbox

  • If you don't see the email after 30 minutes of ordering, check your spam or junk folder
  • Make sure you're looking at the right email address if you have more than one 
  • If you still can't find the order confirmation email, contact us