To see your event status, log in to your StubHub account and click or tap 'My tickets' then Orders. Events are designated as either:

  • Confirmed, Rescheduled, or Relocated: Active events
    • You can resell your tickets on StubHub if you can no longer attend or don't want to go
    • If you relist your tickets on StubHub and they sell, we'll automatically waive the standard sell fee 
  • Postponed:
    • We are waiting for the event organizer to make a decision on whether to cancel or reschedule the event 
    • You don’t need to contact us, we’ll email you when we know more
    • Keep your current tickets in case they’re valid for the new event date
  • CanceledCanceled events
    • You don’t need to contact us, we’ll email you to confirm
    • We’ll add a credit worth 120% of your original order to your StubHub account. You can apply this credit to one or multiple StubHub orders in the same currency for one year (365 days).
    • If you would prefer a cash refund, simply go to your StubHub Wallet and click the “Request cash refund” button on the appropriate credit. We’ll process the refund to your original payment method within 5 days.